INSIGHTS

Annual Middle East Call Centre 2011 Awards



C O N G R A T U L A T I O N S

INSIGHTS' President Dominick Keenaghan Congratulates The Award Winners

Call Centre Of The Year (Strategically Aligned)

Mashreq Bank

Call Centre Manager Of The Year

Elham Bin Shakroun, Nas Air

Call Centre Manager Of The Year (<71 Seats)

Patrick I'Anson, Call Centre Manager, Emirates IT

Best Large Call Centre (>70 Seats)

Vodafone Qatar

Best Small Call Centre (<31 Seats)

DHL Qatar

Best Public Services Call Centre (Small)

RTA Salik

Best New Call Centre

National Center For e-Learning

The Best Government Call Centre

ADDC

Call Centre OSP Of The Year (Ambassador)

cts

Best Large OSP (>300 Seats)

Smart Link

Best Medium OSP (71-300 Seats)

CrysTelCall

Best New OSP

Silah Gulf

Best Small OSP (<71 Seats)

Aramex

Best Reporting Systems & Processes

CrysTelCall

Longevity Award

cts

Best Voice Of The Customer Program

Vodafone

Best Recruitment Program

Smart Link

Best Quality Assurance Program

ADDC

Best Retention & Motivation Program

Vodafone

Best Call Centre Technology Platform

City Services Consultancy/Drishti Implementation at Department of Transport Abu Dhabi

Best Internally Developed Application

cts

Best Sales Program

cts

Innovative QA

NWC

Market Pioneer - UAE

Kazim Raza Awan, cts

Market Pioneer - KSA

Safwan Khatib, Smart Link

Market Pioneer - Qatar

Tejinder Singh Bhatia, Spanco GKS

Outstanding Contribution

Humaira Majid, cts





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INSIGHTS Call Centre/CX Methodologies (ICCM) - Note

Your Awards submission will be sent to our panel of International Judges and they will use a scorecard based on INSIGHTS Call Centre/CX methodologies (ICCM) to mark it. ICCM covers all aspects of customer experience and call centre strategy, branding and operations. The details of ICCM may be best understood through INSIGHTS courses, FLAGS audits and other INSIGHTS consultancy interventions.

The highest Judges scores will be nominated for the different Title Awards, and the winners from these nominees will be decided on Judging Day (though not publically announced till the Awards Gala Dinner on June 22.)